Are always available to their drivers and brokers
Keep in touch and be available to your brokers, give them updates and require the same from them. With the information received in the right moment you can prepare more loads.
Should I be always available to the truck drivers? Be always available to your drivers, in this way you can step up and make intervention if that is necessary. Solving the obstacles in the right way at the right place can protect your company from missed opportunity or load delays.
Pay attention to details
We are all individuals with different characteristics some are naturally born with this feature others have to learn how to develop over the time. Best prevention of mistakes is paying attention to details.
Overlooking details can be dangerous it can cost your company amounts of money or clients. Learn to make connection of everything with everything, take a look of the big picture.
Check this few tips they may help you:
Always be prepared for negotiations about the load price
Should I negotiate about the price? Whether preparing direct order load for clients or you are doing that indirectly thru a broker always be prepared for price negotiations.
Maybe a small discount for your client will give him feeling that he is privileged and important, give him additional reason to give you future recommendations.
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They have a great communication skill and are always polite and nice
Dispatchers have to be calm to be in control of the situation especially in emergency circumstances. Excellent communication skill gives you advantage over the situation. Your ability to speak, listen and analyze the conversation gives you power to affect on the process to lead to a successful outcome.
It is always good to be polite especially when you are dispatcher. Sometimes you may run into a nervous client, remember your voice is your power tool to keep the situation under control. Excellent communication skills open doors to new possibilities.
Dispatcher is not just a person that answer calls or at least not a good one. Great dispatcher have excellent knowledge of the trucking industry and mind blowing intuition.
Dispatcher is the person that leads the trucking army to a beetle, victory depends of his leading capabilities.
Be a strong leader take your company to a great victory!
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